January 1st 2026
Overview
Refunds & Returns Policy
At Lenia Lazarou Ltd, all sales are final.
Due to the nature of our products, we do not offer refunds, exchanges, or accept returns on any items once a purchase has been completed. This policy applies to all costumes, accessories, and related products, whether purchased in-store or online.
We strongly encourage customers to carefully review product descriptions, sizing information, and images before placing an order. If you have any questions about a product prior to purchase, our team will be happy to assist you.
Faulty or Incorrect Items
In the rare event that you receive an item that is defective or incorrect, please contact us within 48 hours of receipt with clear photographic evidence. Each case will be reviewed individually in accordance with applicable consumer protection laws.
Contact
For any questions or clarifications regarding this policy, please contact us at:
+357 26 937301
By completing a purchase with Lenia Lazarou Ltd, you acknowledge and agree to this Refunds & Returns Policy.